About

History of Our Commercial Dishwashers Company

Cleaner Solutions originated in 2004 in Memphis and Nashville, TN. The founders, Pat Taylor and Phillip Beck, both had worked in the restaurant industry for about 14 years working as dishwashers, busboys, cooks, waiters and managers. This extensive restaurant background combined with Pat Taylor’s experience in chemical sales and Phillip Beck’s experience as a dishwasher service technician, lead to the beginning of their respective companies.

They set out to create a dishwasher and chemical program different from other providers in the industry, a system that is easy to follow and on budget, guaranteed. From the beginning, the goal was not to be just another big national company, but instead to serve local restaurants in the community with extra services and expertise.

Similar to most small companies, they started the business out of their garages and used their own trucks to deliver the products. In 2007, Cleaner Solutions partnered with a local Memphis company, River City Soap (now Aleva Chemical), to manufacture customized cleaning chemicals to exact specifications. This lead to the purchase of a warehouse where Cleaner Solutions and Aleva Chemical shared a building. While the two companies are completely separate, the chemicals could be made in-house and ultimately resulted in a steady pricing structure due to the reduced chemical costs and elimination of freight costs.

Providing level billing and exceptional service along with a no-contract approach, Cleaner Solutions had grown to be the #1 locally owned commercial dishwasher service in the Memphis, TN area.

As Cleaner Solutions moved into Covid-19, the fear of closing the doors permanently was all too real like many others but despite the cost to them they rolled out a Pay-What-You-Can plan to truly partner with their customers, no matter the outcome. Staring demise in the face, Cleaner Solutions utilized Aleva Chemical’s manufacturing options to pivot over to hand sanitizer as a last effort to survive, and survive they did! Not only did this allow them to save both companies but also provided Pat Taylor a long overdue option for semi-retirement.

Pat looked into selling the company to outside interests but decided that the heart of the company is locally owned and family operated and to that end he decided to sell the company to his Director of Operations at that time, Daniel Weber, in 2020. Daniel Weber had already worked within the company to establish a sustainable growth model to solidify cashflow when he first came onboard in 2018 and possessed the outstanding operational aptitude that brought the hand sanitizer operation to national distribution in just two weeks and he also further enhanced customer satisfaction locally with the introduction of a Quality Assurance audit process that is still used to this day.

In the years since the sale, Cleaner Solutions continues to thrive in the hands of Daniel and his remarkable team as they each hold the key business principals instilled by their founders alive and thriving!

Cleaner Solutions Main Business Principal

Cleaner Solutions’ main business principle is making sure it’s always easy for customers to do business with us.

In over 20 years of sales working for other companies, Pat Taylor, one of Cleaner Solutions’ founders, was asked at almost every sales meeting he attended, “What can we do as a company to make it easier for you as a salesman to make more sales?” His answer was always the same. Make it easy for customers to do business with us.

When Cleaner Solutions was created, this was the main focus. We’ve learned that making it easy for customers to do business with us also means that our workload and expenses go up, however, we know that it ultimately is the right way to do business. Customers appreciate our extra effort and find it unusually refreshing.

What Makes Us Different?

We Put In The Time: We clean the dishwasher, do the preventative maintenance, track inventory, put away the stock, check out all dispensers and more. We don’t just breeze in and breeze out in a clean white shirt. We are working people and we do our job.

We Work With Your Staff: While we are doing our service, our technicians work with your staff to make sure everyone is trained to work within the designed program. We empower your employees to call us with any issues that arise so there’s no need to bother the owners or managers.

We Provide Extra Services: We understand that most restaurants don’t have many tools or parts, so anything small that we can help with while we are already there doing our service, we are happy to do.

We Don’t Have Contracts: We don’t need a contract because our customers appreciate us. Our competitors, however, require a five-year contract that generally doesn’t prevent price increases. The way we look at it is, if we don’t do our job, you should be able to fire us. But that is not likely to happen once you have the opportunity to work with our team!

We Are Always on Budget: We are the only company that offers a guaranteed, level billing price every period keeping you on budget every month. With annual usage reviews you will know exactly how much chemical you are using and we will adjust our pricing UP or DOWN depending on your usage, just like the option you have with your utilities.

We Are Local & Close To Home: We work in the local Memphis and surrounding area so we don’t waste a lot of time driving around and have amazingly fast response times 24/7.

We Have a Low “Account to Service Tech” Ratio: We have about 80 accounts per Service Tech, which is about 1/3rd of what our competitors have. We’re more customer service minded and all our customers are equally important to us.

We Don’t Have A Call Center Or Auto Attendant: If you or one of your employees calls us, your call will be answered by our Operations Manager directly or an on-call service rep 24 hours a day, ensuring that your issue is addressed immediately, with no wait time.

our mission

Cleaner Solutions is dedicated to building loyalty by exceeding expectations in customer service and product quality, while enriching our staff in a safe, pleasant, efficient and profitable work environment.